The users can check their MyTeam11 account balance by clicking at the Your Account section available in the bottom bar, for a detailed account balance and most recent transactions on MyTeam11.

The users can add amount to their MyTeam11 account by using various transaction methods such as Debit Card, Credit Card, Net banking and different digital wallet services (Paytm, PhonePe, MobiKwik, etc.). If the users have any query regarding adding amount to their MyTeam11 User Account they can reach out to us via our Contact Us page.

MyTeam11 uses verified third-party payment gateways that use various security checks in order to ensure that all the transactions on our website are completely safe and credible.

You don’t need to do anything special; we’ll take care of this during the payment process. & ensure you have a hassle-free experience.

MyTeam11 sends you a confirmation email to your registered email address submitted at the time of registering with MyTeam11 along with an Order No. or a Transaction Id of your transaction.

This usually happens when there is a delay in communication among the parties involved in the transaction primarily from the bank’s end. In such an event the users can reach out to us via our Contact Us page with the screenshot of their card/bank statement affirming that there has been a deduction from the user’s card so that we can check and assist the users with their concerns and queries.

The account balance of your MyTeam11 User Account will be updated immediately after you have made a deposit to your account. In case the balance in your MyTeam11 account is not updated, immediately reach out to us via our Contact Us page.

Yes, the amount deposited in your unutilized accounts come with an expiry date and should be used within 365 days of credit. In an event, the user does not use the amount deposited in their unutilized section within 365 days from the date of credit MyTeam11 is authorized to forfeit such unutilized amount, without any liability or obligation to pay any compensation to you.

MyTeam11, first of all, deducts the amount from your Unutilized account followed by your Cash Bonus account, and lastly from your Winnings account to cover the contest entry amount for any cash contest that you join.

The cash bonus offered by MyTeam11 can be defined as an amount awarded to the users by MyTeam11 under various schemes and promotions of MyTeam11. In addition, the users can receive a cash bonus when they join MyTeam11 for the first time they join the platform. The cash bonus earned shall expire in 14 days from the day of receiving w.e.f. 8th August, 2019.

In case you are carrying out a transaction on MyTeam11 and your transaction fails due to certain circumstances and the amount is deducted from your bank account but is not added to your MyTeam11 account. In such a case please contact the payment gateway you had used for carrying out the transaction. The transaction failure amounts are to be refunded by the payment gateways as we do not receive any payments in case of transaction failure.

All your Transaction history (including but not limited to Amount Added, Winnings, League Joined, etc.) will only be available for the last 15 days. In case you’ve any query related to any of your transaction please reach our support team within 7 days of occurrence of the issue.